Please contact us if you have any issues running your assays.
On the back of your instrument is the serial number – please have it ready when you contact us
When you buy a FIAlab instrument, you get a 10-year relationship. Customer satisfaction is essential to FIAlab – service and support are part of it.
FIAlab’s instruments are very reliable and when maintained properly you will not have any issues with the instrument. Our support is helping customers with trouble shooting running their assays – it could be bad reagents, training a new lab technician or anything else.
We offer two levels of service plans gold and silver level
|Silver Plan||Gold Plan|
|Preventative Maintenance Visit Every 12 Months|
|Remote Desktop Support|
|3-Year Warranty on New Equipment|
|Software Upgrades and Bug Fixes|
|Reduced Fees for Additional Visits|
|72 Hour On-Site Response Time|
|Preventative Maintenance Visit Every 6 Months|
|24 Hour On-Site Response Time|